1. ORDER STATUS & INFORMATION
Standard order processing for items is 15 to 20 business days. Please note that orders are not processed on weekends or US Holidays. Extra time is required for processing large orders and orders requiring information verification and orders.
As soon as your order leaves our warehouse, we will email you a shipping notification that includes the shipping method you've selected and your assigned tracking number.
You can review the status of pending and past orders placed online by phone or on our site by clicking on the "Order Tracking" button located under the "My account" button at the bottom of each page. You can also review the status of your order by clicking here.
View Shipping section by clicking here.
We apologize, but orders cannot be cancelled or changed after being placed. We strongly advise you to review your order before submitting to ensure everything is correct.
Backordered Items: Due to overwhelming demand, a product may run out of stock and cannot be fulfilled. We will try our best to locate the item, but if it is permanently out of stock, we will offer either a replacement style or size, or refund the order altogether.
Out of Stock Items: An "Out of Stock" product is no longer available for sale, and won't be visible on our site.2. INTERNATIONAL ORDERS
Unfortunately, our orders are limited to shipping within the United States.3. RETURN & EXCHANGE
Due to the nature of our product, all sales are final. All product is made to order and cannot be returned or exchanged.
We take great pride in our reputation for quality and excellent value. If you are unsatisfied with an item that you have purchased due to a manufacturing error, you may return the item for an exchange or refund within 30 days of delivery for an exchange or full refund of the purchase price, minus shipping or other charges. The item(s) must be returned in the original condition, in original packaging (whenever possible) and with all paperwork, parts & accessories to ensure full credit.
All return shipping charges must be prepaid, and are the responsibility of the customer. This includes any customs, duties, taxes, postage and any other applicable charges, which will not be refunded. We will reimburse you for any/all postage and taxes if the product is defective or an error by usaclimbing.shop/ occurred when fulfilling your order. However, tax on shipping is non-refundable. Any USA Climbing merchandise purchased from a merchant other than usaclimbing.shop/ cannot be returned to us for a refund or exchange. You will need to contact the merchant from whom you made your purchase.
Contact us FIRST at 772-398-4664 to ensure proper handling of your defective claim. We cannot ensure proper processing if you have mailed an item back without proper authorization.
Most refunds are processed within 2-4 weeks of the item arriving at our fulfillment center and will be issued to the card used to place the order. However, they may not appear on your credit card statement for 1-2 billing cycles. Refunds are based on the purchasing price and exclude shipping charges as well as return postage.
We sincerely apologize if we've sent the wrong item to you. Please contact us at 772-398-4664. You will be refunded for the product and its shipping fee after approval and verification.
usaclimbing.shop/ is unable to accept returns for items purchased at USA Climbing events.
4. BILLING & PAYMENT
We accept the following credit cards for online purchases: Visa® and MasterCard®. Please note that we don't accept cash, personal checks, or money orders. We also don't ship orders C.O.D. and Deferred Billing is not available.
USA Climbing.com is required by law to charge sales tax on order(s) being shipped to California (7.5%) and Connecticut (6.35%). If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. Sales tax will automatically be calculated for orders placed online or via phone.
During the checkout process, simply enter the Promotion Code in the required field. The funds will be automatically deducted and your discount will be reflected on your order total.
Prices are subject to change without notice. Orders received prior to a price change or after a price change will not be adjusted to reflect the price difference. You will be charged the amount you agreed to pay when you placed the order
5. EMAIL PROMOTIONS:
You may submit a request to unsubscribe from our electronic promotions by sending and email to USA Climbing@teamip.com.6. CUSTOMER SERVICES INFORMATION
For customer service,
Please call: (772) 398-4664
7. OTHER QUESTIONS
Hours of operations:
M-F 9:00 a.m. - 5:00 p.m. ET
Closed Weekends & Holidays
All merchandise sold on this site is sold via a retail sale and intended for your personal use only. Any resale or attempted resale of any purchased merchandise is not permitted.
Our shopping cart will only support a ONE promotional code per order. If you enter multiple promotional codes during checkout, only the last one entered will be recognized. We apologize for any inconvenience this may cause.